Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a specific individual.
Here are some examples of personal information that we collect:
When you create a Eternity Cloud Account, we ask you for your email address.
When using Eternity Cloud to update your data, we store the data encrypted, and we keep logs of the time and device you used to access the service.
When you contact Komorian, e.g. for a support request, we may keep a record of your communication.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products and services.
Collection and Use of Non-Personal Information
Non-personal information is data that cannot be used to uniquely identify a specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. We may combine personal and non-personal information for certain purposes; this data will then be treated as personal information for as long as it remains combined. Conversely, aggregated information, i.e. data that might have originated from personal information, but that has been processed in such a way as to not allow personal identification, is treated as non-personal information.
Here are some examples of non-personal information that we collect – either by ourselves or through the use of third-party services:
When you visit our website, we use Google Analytics to collect and process this information; please refer to the section “Google Analytics” below. If you’d like to opt out of this logging, please visit https://tools.google.com/dlpage/gaoptout.
When our Software crashes, we collect and store crash reports to help us analyze the crash and determine the source of the problem.
Our Software periodically checks our servers for important updates or notices.
Eternity uses Facebook Login to allow you to sign up or log in to Eternity Cloud using your Facebook account’s primary email address. Eternity does not access other information in your Facebook profile and does not allow Facebook to access your Eternity data. Eternity also uses Facebook App Insights to collect anonymous app usage statistics.
More information, including an opt-out, is available on Flurry’s website:
Email and Dropbox services
Eternity uses Dropbox or email services to store backups initiated by the user, to which email and Dropbox service providers’ privacy policies apply.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Cookies and other Technologies
Komorian uses “cookies” to collect information about your use of the website. Cookies are small text files a website can store on your hard drive. We use the information we collect in this manner to better understand our users’ interaction with our website and to optimize the user experience. You can disable cookies in your browser settings, but please note that certain features on our website may not be available as a result.
In our email communications, we may use other technologies like “pixel tags” and “click-through URLs” in order to determine if an email has been opened and which links have been clicked. This way, we can determine and improve the effectiveness of our communications. Pixel tags are small images shown inside an HTML email; you can disable tracking by disabling HTML in your email client. A link with a click-through URL, when clicked, first sends the user to a web server which records the click, and then to the link’s destination.
Access to Personal Information
When using our services or website, we aim to provide you with the means to view, edit, and remove your personal information. For example, you can request the deletion of your Eternity Cloud account and its associated email address by going into the settings in any of our applications. For other personal information, we make good faith efforts to provide you with access to your data so that you can request its correction or deletion. We will promptly process these requests, unless we are required to retain information by law or for legitimate business purposes. We may also decline requests if they would be extremely impractical, are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or for which access is not required by law.
Disclosure to 3rd parties
We don’t share personal information with anyone outside of Komorian, except for the few exceptions below.
We work together with other companies who provide services to us, like hosting our website, analyzing our website traffic, hosting our cloud services, etc.. We only share personal information with these companies if it is necessary for them to provide their services. All companies we work with provide at least industry standard systems and processes to ensure the security and confidentiality of your information.
We also share personal information if disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations thereof; to detect, prevent, or otherwise address fraud or security issues; and to protect against harm to the rights, property or safety of Komorian, its users or the public as required or permitted by law.
If Komorian is involved in a reorganization, merger, or sale, the information we collect may be transferred as part of that transaction.
Protection of Personal Information
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
Whenever you connect to our Eternity Cloud service, we use Secure Sockets Layer (SSL) encryption for all information that is being transmitted. However, no method of transmitting or storing data is 100% secure, so we cannot guarantee the security of information you transmit to us.
Some parts of our website, such as our blog or forums, may allow you to post personal information, such as your name or email address. This information is publicly accessible and can be read, collected, and processed by anyone. So please take care when using these features.
Please note that some of our servers may be located outside of the European Union, as well as the servers of our partners (e.g. Google). If you use our services or website, you agree that your information is transmitted, stored, and processed in data centers outside the EU.
3rd Party Sites and Services
April 25 2014